Privacy Policy

Last updated: 8 April 2026

1. Who We Are

Dos is a technology platform incorporated in England and Wales. We connect individuals seeking legal services with law firms, and provide tools that help those firms manage and grow their practice.

Our platform is available at dosfinds.com.

For any privacy-related queries, contact us at team@dosfinds.com

2. Who This Policy Covers

This policy applies to two types of users:

Clients — individuals who submit legal enquiries through our platform seeking to connect with a law firm.

Firms — legal professionals and law firms who use our Leads and Intake products to find and manage clients.

Where a section applies to only one group, we say so clearly.

3. What Information We Collect

From Clients

• Name, email address, and phone number
• Details of your legal enquiry or case
• Location information
• IP address and browser data
• Search history and interactions on our platform
• Verification data, including the one-time code used to confirm your enquiry
• Records of calls handled through our Intake product, where applicable

From Firms

• Name, firm name, email address, and phone number
• Account credentials
• Payment information — credit and debit card details are stored securely by Stripe. Dos does not store card details directly.
• Calendar data accessed through connected services (Google Calendar, Microsoft Outlook, and others) when using the Intake product
• Records of platform activity, including leads accessed and credits used
• Communications with Dos, including support interactions

From Both

• Records of telephone calls with Dos for quality control, complaint resolution, and training purposes
• Feedback, reviews, and comments submitted through our platform

4. How We Use Your Information

For Clients

• To match you with law firms relevant to your enquiry
• To verify the authenticity of your request
• To share your contact details with matched firms so they can reach out to you
• To handle inbound calls on your behalf through our Intake product, where a firm has enabled this
• To personalise your experience on our platform
• To send relevant communications, where you have given consent

For Firms

• To manage your account and provide platform access
• To process payments and manage credits and subscriptions
• To deliver leads matching your practice area and location
• To access and manage your calendar through the Intake product, for the purpose of scheduling client appointments on your behalf
• To provide platform analytics and usage reporting
• To send product updates, billing notices, and service communications

For Both

• To improve and monitor platform performance
• To conduct market research and gather feedback
• To ensure platform security and prevent fraud
• To comply with legal and regulatory obligations
• To resolve complaints and disputes

5. Legal Basis for Processing

We process your personal information on the following grounds:

Contract — to deliver the services you have signed up for.

Legitimate interests — to improve our platform, prevent fraud, and analyse usage.

Consent — for marketing communications and targeted advertising. You can withdraw consent at any time.

Legal obligation — where we are required to process data under applicable law.

6. Calendar Data (Intake Product — Firms)

When a firm enables the Intake product, Dos requests access to the firm's connected calendar. This access is used solely to schedule, check, and manage client appointments on the firm's behalf.

We access only what is necessary to perform this function. We do not use calendar data for any other purpose. We do not share calendar data with third parties.

Firms can revoke calendar access at any time through their account settings or directly through Google, Microsoft, or their calendar provider.

7. Automated Systems and AI

Dos uses automated technology to improve platform performance. This includes:

• A tool that helps clients resolve simple enquiries using publicly available information
• Automated outreach to verify contact details and confirm enquiry requests
• A case classification system that suggests handling routes to firms based on submitted information

All outputs from these systems are for indicative purposes only. They do not constitute legal advice. Dos expressly disclaims responsibility for the accuracy or reliability of any automated suggestions.

Firms are solely responsible for evaluating any recommendations and determining the appropriate course of action for their clients.

8. Sharing Your Information

We may share personal information with:

• Law firms — client contact details and enquiry information are shared with matched firms through the Leads product
• Clients — firm contact details are shared when a match is made
• Stripe — for secure payment processing on behalf of firms
• Calendar providers — Google, Microsoft, and others, when the Intake product is enabled
• Third-party service providers — who assist in operating our platform, under strict data processing agreements
• Law enforcement or regulatory authorities — where required by law
• Analytics partners — using aggregated, non-personally identifiable data only

We do not sell personal data. Ever.

9. Marketing and Advertising

We may send marketing communications to users who have provided consent. You can manage your preferences or unsubscribe at any time by contacting us at team@dosfinds.com or using the unsubscribe link in any marketing email.

We may display targeted advertising on our platform and third-party platforms using cookies and data you have provided, where consent has been given.

10. Cookies

Our platform uses cookies and similar technologies to provide functionality, measure performance, and deliver relevant advertising. You can manage cookie preferences through your browser settings or our cookie consent tool.

11. Data Storage and International Transfers

Your data is stored on secure servers. It may be processed in countries outside your own jurisdiction, including outside the UK or EEA.

Where data is transferred internationally, we ensure adequate protections are in place, including standard contractual clauses or equivalent safeguards.

12. How Long We Keep Your Data

We retain personal data for as long as your account is active or as necessary to provide our services.

When you request account deletion, we will remove your personal data from active systems. Some data may be retained for a limited period where required for legal, regulatory, or record-keeping purposes.

13. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Objection — object to certain types of processing
• Restriction — ask us to limit how we use your data
• Portability — request your data in a portable format
• Withdrawal of consent — withdraw consent for processing at any time, without affecting prior processing

To exercise any of these rights, contact us at team@dosfinds.com

14. California Residents (CCPA)

If you access our platform from California, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal data we collect and how we use it
• The right to request deletion of your personal data
• The right to opt out of the sale of your personal data

Dos does not sell personal data.

To exercise your CCPA rights, contact us at team@dosfinds.com

15. Data Security

We take the security of your data seriously. We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

However, no system is completely secure. You are responsible for keeping your account credentials confidential. If you suspect unauthorised access to your account, notify us immediately at team@dosfinds.com

16. Supervisory Authority

If you are based in the UK or EEA and have concerns about how we handle your data, you have the right to lodge a complaint with a supervisory authority.

In the UK, that is the Information Commissioner's Office (ICO) at ico.org.uk.

We would always prefer to resolve concerns directly, so please contact us first.

17. Changes to This Policy

We may update this policy from time to time. When we do, we will post the revised version on this page with an updated date. Continued use of our platform after any update constitutes acceptance of the revised policy.

18. Contact

For any privacy-related queries, to exercise your rights, or to request account closure, contact us at team@dosfinds.com