Alsters Kelley

Jenny Pollock

2 weeks ago

Overall a mixed experience using Alsters Kelley. We decided to use these solicitors for conveyancing during our house purchase and to sell our own house. Sometimes communication was good, however there was many times we had to chase 2/3 times before receiving a response. The search results were back for 2-3 weeks before we received them, we had to chase to receive these. We also received an email with a moving date suggestion, with our solicitor saying they could aim to exchange and complete on that date, and to arrange a quote for moving companies/make arrangements. We did this and contacted Alsters Kelley in the lead up to this date, but didn't receive any communication until after the date had passed. We were given our final bill to pay before completion, and we immediately paid this. However on our exchange/completion day, having already loaded the van and moved all our stuff out, we got an email telling us they had calculated the amount wrong and we needed to send another £1200 urgently! I assume had we not sent this, or if there was any delays, we would not have been able to complete on that day, which would've been no fault of our own. When we did speak to our solicitor we found them to be helpful and polite; I'm not sure whether the majority of the issues we experienced were perhaps down to a heavy workload. It's disappointing that our experience differed so much from the many good reviews on here, but based on our experience we would not recommend Alsters Kelley and wouldn't use the company again.

Adrian All sop

2 months ago

I was blown away with how I was made to feel at ease. Paige was very informative and shown she had great knowledge. I was kept informed even if there was nothing to report. Which gave me confidence knowing I hadn't been forgotten. Paige was very professional and a credit to Alsters Kelley

Alistair Britton

4 months ago

Alsters Kelly provided excellent support. Their team was professional, compassionate, and highly knowledgeable, offering clear advice and strong representation. I felt supported throughout and would highly recommend their services."

Clare Arnold

5 months ago

As an executor I had to collect a will. Lady was very helpful on the phone. When I went in it was like dealing with a different person. I was advised that there was no option to pay to get a copy will certified. I was in no hurry to get the copy and was happy to go back another day to collect the will and a copy but they were adamant there was no way they could help.

Ridz K

a year ago

Alsters Kelley were recommended to me by a family member. Sandra was associated to our case for conveyancing and she was great through out. Would highly recommend. We had a 160 plus page survey completed and any issues was raised to us to review. We had numerous questions regarding enquiries for our purchase and sale, very knowledgeable and would use again.