Cook Taylor Woodhouse

Kylie Dine

a week ago

Professionally incompetent - 2 month delay CTW are acting on behalf of our buyer and as of today we have reached a point where we have been advised that we have grounds to complain to the Legal Ombudsman. On 2nd December CTW requested a Deed Of Variation regarding minor internal changes that were made to our property prior to our purchase. We asked multiple times in the weeks that followed for guidance on its contents and received nothing. Over the Christmas period, our solicitor worked out of hours to draft a DOV and we paid a surveyor to produce an updated floorplan; both were sent to CTW for approval. Over a week later they replied with two amendments, quite valid points that we added and sent back that same day. After another 8 days of silence, even being chased every day, they replied again with a further amendment request. We sent the DOV on a word document for ease; they returned scanned PDF, written on in pencil requesting that a set of brackets were removed around a postcode in the document but then asked that its returned to them a third time for approval. The DOV has to be signed by ourselves and the management company via their solicitors firm prior to submission to Land Registry. We proposed an undertaking regarding submission of the document one completion (common in 90% of sales) which CTW refused. We are working to a tight deadline due to school selection, moving from a London Borough to Kent and have been completely open with those deadline since October when we accepted our offer. Our conveyancer has over 150 jobs running and years of experience and has never come across such professional incompetence. Our sale is days from falling through or we lose all control over where our daughter goes to school.

Jatin Desai

2 months ago

We are extremely pleased with the service we received from Cook Taylor Woodhouse Solicitors during our recent house sale, particularly from Zara Wilkins. Zara was exceptional from start to finish. She maintained complete control of the process, ensuring she was always on top of every detail. Communication was outstanding: she consistently kept us in the loop, and every email we sent was answered swiftly. Having dealt with several solicitors in the past, we can confidently say that Zara tops them all. We are thoroughly happy with her professionalism and efficiency and would gladly recommend this firm based on our experience with her.

Sandra Hurley

2 months ago

Excellent service, selling my flat, would recommend highly. Brook Illing was my solicitor and nothing was too much trouble. My calls and emails were replied to quickly and he always had time for me. As I am in my 80's this meant a great deal. Also a quick mention for Jackie & Jade for their additional help.

Sandra June

2 weeks ago

​"I just want to say a big thankyou to Cook Taylor Woodhouse in Eltham, Khatab and Priya were fantastic throughout the process of selling and buying my properties. They kept me consistently posted and were a great help the entire way. Highly recommend! :)

Olufemi Ogunjeminiyi

4 months ago

I recently completed the sale of my property with Brook Illing at Cook Taylor Woodhouse Eltham, and I cannot recommend him highly enough. Brook demonstrated exceptional professionalism and expertise. What impressed me most was his consistent availability and prompt responses to my queries - whenever I had concerns or needed updates, Brook was always quick to get back to me with clear, helpful information. This level of communication was particularly valuable during the transactions. Brook’s responsiveness and proactive approach provided me with much-needed reassurance and kept me fully informed at every stage. Brook’s attention to details, professional manner, and commitment to keeping the process moving forward made what could have been a stressful experience far more manageable. He clearly cares about his clients and goes above and beyond to ensure matters are handled efficiently. I would not hesitate to use Brook’s services again and would highly recommend him to anyone looking for a reliable, professional solicitor who truly delivers on client service. Thank you Brook for helping me successfully complete the sale.