Emerald Law Solicitors

Jo Park

5 months ago

I was appointed this company from a broker. They were appointed mid December. First week of February we received a form to sign for authority to act on our behalf. Even though we had already been dealing with them. We should have known at this point that it was a red flag given the previous weeks experience with them. Previous to this, myself and estate agents were trying to contact them by phone. Calls just went to an answer machine, with no return. Responses to emails were days, running to a week asking for information already supplied. On the occasions when they rang us, we would ask questions to be told they would come back to us. They never did. I believe what added to the difficulty of dealing with them was we never knew who was responsible their side for what. We were receiving emails from 4 different people. Out of these 4 people, 2 of them didn’t work 5 days a week. This naturally, resulted in a breakdown of communication. The role the 4 people played within the sale of one property and the purchase of another has been very clear from the onset. My belief is that Emerald Law create barriers to fulfilling the service they advertise. I cannot deem that this is intentional, but that is how it appears to myself. If I could give zero stars, that would be my rating. I have only given my opinion of the service, or rather lack of, relevant to our particular dealings with them. Both estate agents and Sales progress companies, so another 4 parties have also commented that they have never experienced anything like this. We can’t all be wrong. Step with trepidation.

Rebecca R

2 months ago

Emerald dealt with my sale and purchase and they were great from start to finish. Regular updates and easy to talk to

Stuart Duffy

a month ago

Great service from the conveyancing team. The team made it so simple and straightforward and all my queries were answered in good time.

matt

a month ago

Very happy with the service received . The solicitor i dealt with was very helpful and responsive .

Katy Baker

3 years ago

I recently received exceptional service from Sarah Goodwin regarding a data protection breach caused by my local council. It was an extremely sensitive situation and Sarah handled it with such care and attention. I had no idea what to expect and allowed Sarah to lead. She kept me updated consistently and we were successful with our claim. I really hope I'll never be in this situation again, but if I were, I would use emerald law again in a heartbeat. Thank you for helping us when we needed it most.