Gittins McDonald Solicitors

Caroline Dawson

6 months ago

Unfortunately, I have to echo a number of themes from recent reviews. This firm handled my mum’s park home sale last month, and they were dreadful from start to finish. There are three key themes. Communication: we were clear from the beginning that we weren’t in a rush to get the sale done (which must be unusual for conveyancers to hear from clients), and that all we wanted was clear and regular communication about what was happening and when. Not a big ask, but this didn’t happen. Emails regularly went unanswered, and when I did get replies I regularly had to send the same email multiple times because they just didn’t answer my very simple questions. It seemed like they weren’t reading my emails. It is also very difficult to get hold of anyone on the phone. Knowledge: they didn’t seem to understand the park home sale process. The day before we were due to complete, nobody had been in touch with us to confirm anything (there is no exchange step in a park home sale). We called and - when we eventually got a call back from the conveyancer - were reassured that everything was done and would go through the day after. There was nothing for us to do and they would be in touch to let us know funds had been processed. At 3pm the next day, we still hadn’t heard anything and our buyers were sat outside waiting. It turned out they had missed a step in the process, and this wasn't picked up by anyone, nor we were informed until we called. Professionalism: on the day of completion, when we rightfully (and politely) questioned why they didn't know about this important step in the park home sale process, and why they hadn't updated us earlier in the day, we were rudely hung up on. We then called back, only to be told our call wouldn’t be taken. The woman we spoke to said she “hadn’t done a park home sale before” and simply seemed unable to cope with us asking questions. Utterly bizarre, to be honest, and a terrible way to do business. This is all in stark contrast to the conveyancers - Taylor Rose - I used for my own property sale, which was happening at the same time as my mum’s sale. Having the two sales happening in tandem allows me to write this review from a place where I can see how it should have been done. Avoid this firm at all costs.

swarmeet kapur

6 months ago

Dreadful people, no professionalism, I have been chasing my commercial lease which was not correctly sent to Land Registry. Land registry sent two reminders for GM to correct the document but no one replied to them. I have been calling them every single day but the Solicitor Gareth Kelly never returns the calls or reply to my emails. I filed a complaint but no resolution was given. It’s been 6 months and the lease is still not registered on my name?? Ridiculously irate customer. PLEASE DO NOT USE THIS FIRM….

Calum Clark

7 months ago

Refused to communicate with us throughout the process. Incredibly unhelpful in the purchase of a property! In reply to your comment, I'm not your client but someone who was conducting a sale with one of your clients.

Darren Williams

a year ago

I've had the pleasure of working with Catrin on multiple occasions, and she is by far the calmest and most professional individual I've ever met. Always reassuring and consistently keeping me informed, Catrin’s expertise was invaluable during an incredibly challenging time for my family. I cannot recommend her highly enough. From the outset, she exhibited an exceptional level of professionalism, knowledge, and compassion. Catrin took the time to truly listen to our concerns, patiently explained the legal process, and provided clear, practical advice at every stage. What truly sets Catrin apart is her genuine empathy and understanding. She handled our case with the utmost care and respect, ensuring that we felt supported and confident throughout. Always accessible, she promptly responded to any queries and kept us informed of all developments. Thanks to Catrin’s expertise and dedication, we were able to navigate a complex situation with a sense of security and clarity. If you're looking for a family solicitor who combines legal excellence with a personal touch, I wholeheartedly recommend Catrin Hughes. She exceeded our expectations in every way and made a difficult experience much more manageable. Even now, Catrin continues to check in to ensure everyone is still satisfied, going above and beyond what’s required. A truly five-star service

Calum Clark

7 months ago

Incredibly unhelpful in the purchase of a property! Unneccesarily withheld information, and refused to communicate with us throughout the process.