Graysons Solicitors

Anton McGrath

a month ago

I recently used this solicitors for the sale of my property and my onward purchase, and unfortunately my experience was disappointing. Communication was extremely poor throughout the process. Calls were rarely returned, and I often had to chase repeatedly for updates. On several occasions I was told an assistant would contact me, but nobody followed up. Because of delays and miscommunication, I also incurred an additional fee that I believe could have been avoided with better organisation and clearer guidance. Buying and selling a home is stressful enough, and I expected a more proactive and responsive service. Sadly, I wouldn’t feel confident using this solicitor again or recommending them based on my experience.

Annabelle Ross

2 weeks ago

A very successful and efficient claim after I broke my arm slipping in a restaurant. James at Graysons was professional, supportive, and made the whole process straightforward. Thank you so much for all your help!

Hannah Walters-morris

3 months ago

Absolutely awful. We were doing a transfer of equity which should have taken 4-6 weeks which you'd think should be straight forward. It's taken 6 months to complete and getting hold of them most weeks has been a nightmare, its a wonder they get any work done because communication is shocking. We were told there were some bigger cases being completed first such as house sales, which is ridiculous. We had cash sat waiting for months and in the meantime have had harassment from the person we bought out because its taken so long. Information was recorded wrongly to begin with and they didn't seem to know what day it was! Definitely wouldn't recommend to anyone and certainly wouldn't use this company again.

Jessica Parkin

2 months ago

I wouldn’t recommend at all for a transfer of equity. I wasn’t a client but a party to the transaction. Not responsive to emails, I was cc’d on many, aware of conflict of interest so often responses couldn’t come to me directly but even when a response was required from me, when I called never answered. Very rude whenever the phone is finally picked up. Switchboard must be fed up to the back teeth of people going through them. I would remove direct dial contacts off email signatures because even when people use them there is no answer. Original TR1 sent out for signature had the wrong amount stated (amount differed by £7k so not a typo) and as the form was posted (despite asking if we could go in to sign to speed up the process) this caused unnecessary delays. The firm are on Santander’s approved panel however, when the TR1 was sent to Santander for sealing there was an error on the form and so a clause had to be amended. Again, all via post, no one appears to use the phone anymore, and so this added almost 2 weeks to the timeline. I sent the bank details for payment of funds twice; once at original engagement and then when I sent the signed TR1 back to Graysons. However, at 2PM on the scheduled completion date I received an email asking where the funds should go! Solicitor advised funds could not be paid until final bill had been settled. Luckily we sorted this pretty quickly however, it still took a further 2 hours until funds were received and matters finalised. The solicitor knew this transaction was connected to an onward purchase yet funds didn’t get sent through until the final moments. The lack of organisation and forward thinking has made an already stressful time even more so. Price was reasonable however, now realising you get exactly what you pay for. I couldn’t wait for this whole process to be over and when paying for ‘professionals’, I’m not so sure that’s how you should feel once matters are complete. Stay clear for a transfer of equity for sure.

Jordan Brown

3 months ago

Absolutely appalling communication , near impossible to get hold of anyone that’s handleing your case let alone just to get a simple update!! I’ve rang every week for nearly 2 months and I’m still waiting on a call back that I’m assuming I’ll never receive!! Regret ever going with this company and never will in the future if needed. Even attempted to ring again today and once again can’t get hold of anyone that’s handleing my case!!! I advise others to go elsewhere or look around first before even considering going here.