Hatch Brenner

Wensum

3 months ago

I'm pleased with the service I recently received at Hatch Brenner and happy to recommend them. Sam was cheerful, friendly, approachable, patient and quickly answered my questions and efficiently acted on my instructions.

i0am0random

4 months ago

Went with them, turned up to the wrong court, had no idea about any ruling the judge made, forced to wait months longer ger and spent a huge amount more money despite the other party and I understanding correctly, when I questioned it I was told I needed therapy to continue and was threatened with legal action to pay the invoice for their professional negligence despite already being aware that I have disabilities, this caused me to attempt suicide and self harm of which I informed them and asked for an answer, contacted the supervisor who investigated it and told me they would respond with an update. Multiple emails to them and a year later I have been ignored. Avoid like the plague. They were aware of my mental health issues from the start and I informed them along the way of their mistakes and distress they caused to be threatened, abused and then when they realised they were wrong to then be ignored. I wish I had taken legal action against them when this all happened.

E

10 months ago

If Hatch Brenner are representating anyone in your chain proceed with major caution!! They did not respond to my solicitors for 8 weeks at the beginning of the process which delayed the whole chain and cost me additional money. They also delayed enquires, exchange and on day of completion after 1pm they decided to ask my solicitor for their bank details!! This delayed the whole chain further and cost me even more money!! They are completely useless and do not care about getting things completed in a timely manner. I would have pulled out if they hadn't drained me financially already!

Mariyana Blazer

a year ago

What an incredible let down. Agreed to represent us on an auction property purchase involving international buyers, and then the day after the auction dropped us on the basis that funds held in an EU account are against their internal regulation. This is despite being asked questions at the time of quote as to where the money comes from. With an auction purchase and tight timescales for completion, they have left us in an incredibly difficult position. Extremely unprofessional and uncaring - don’t use

Isabella Yarnell

a year ago

Utterly disappointed with the lack of professionalism exhibited by Hatch Brenner. Totally useless and a waste of my time. It has almost been 3 months and I am no closer to gaining the assistance quoted. I first contacted Hatch Brenner in early December 2023 regarding my father's estate. I received a response from Caroline Billings on 07 Dec with a quote and offer to assist with the inheritance matter. I then did not hear from Caroline again, despite chasing, until 15 Jan 2024 with Caroline apologising that my email had gone into "spam". I only got this response after calling the office (nobody picked up), emailing the group company email address, and submitting the query form on the website - ridiculous. Nonetheless I accepted the excuse and responded to Caroline. More fool me, I am still yet to hear back from her despite replying via email, getting my partner to forward my email in case my response did end up in spam, emailing the company address, and submitting through the website again. This goes beyond unprofessional to rude, distasteful even, given they were dealing with my late father's inheritance.