Howells Legal

Emily Roberts

a month ago

I would strongly advise against using this firm. As a first-time buyer, the service we received was extremely disappointing and caused a huge amount of unnecessary stress. Emails often went completely unanswered for up to 10 days at a time, and every step seemed to require us chasing repeatedly before anything was actioned. The process was consistently slow and disorganised. Most concerning was being told on completion day that we suddenly needed to pay an extra £455 — on top of the £450 we had already paid at the start for searches. No clear explanation was given for what this money was for, other than vague references to “searches,” which left us feeling misled and cornered into paying at the last moment. To make matters worse, we weren’t even informed until we called them ourselves just two days before the original completion date that it would not be going ahead. The complete lack of communication and professionalism was staggering. For the level of service received, the fees were excessive, and the overall experience left us frustrated, stressed, and very dissatisfied. I would not recommend this firm to anyone.

Alyson Greening

a year ago

We have used Howells to act on our behalf on a very complicated purchase and unrelated sale. For our purchase Sara Miles was fantastic, always willing to discuss progress and advise us on what was a bit of a mine field purchase. She always took the time to explain any issues and give us options on how to deal with them, including with the Land Registry. I know that if it wasn't for her, our purchase would have taken much longer. For our sale we dealt with Kayleigh Griffiths who was nothing less than brilliant. She kept us informed every step of the way and was so efficient the whole process was done and dusted in two months. There were also a couple of occasions when I had to pop into the Swansea Office and the people I dealt with on reception were also brilliant. I would never hesitate to recommend both Sara and Kayleigh and while I hope we won't be moving again for a while, we will definitely use their services again if we do! Thanks both :-)

simon glick

a month ago

They did our conveyancing, very simple process, done quickly and efficiently, very professional, I would definitely recommend

Phil Wait

10 months ago

Mistakenly used Howells for a house sale that was already a traumatic experience but they made it 100 percent worse. It has taken approximately 4 months of incompetent, mis communication, repetitive completion of paperwork that in the end wasnt needed due to their lack of knowledge. Even right to the end they couldnt complete the job properly. They rip you off for a terrible service and I wouldnt engage their services to put price tags on goods in a supermarket. I would score them 0 stars but I can't!!

Paul Reed

3 years ago

I dealt with Howells 7 years ago when I purchased my first house and had a positive experience, so much so that I re-engaged recently for the Conveyancing on two buy to let purchases. The service I’ve received from Aimee and Elizabeth has been excellent; very responsive via emails and pone calls, friendly, helpful – which is all you can ask for during the process. I hope to build my buy to let portfolio and will be sure to come back to you as my case handlers if that’s ok.