Kingsley Napley

DanielThomas

2 months ago

Called to ask about a professional negligence case, was told they wanted a £5000 retainer to look into it. Spent approximately 30 seconds on the phone so I didn't even have time to explain anything.. Obviously rip off merchants

Kay

6 months ago

A disappointing and distressing experience despite longstanding client relationship As a medical professional, I engaged Kingsley Napley for a GMC matter, and initially valued their support. However, my experience significantly deteriorated after the case concluded and legal fee recovery began. Despite having paid over £250,000, I faced an aggressive and rigid approach when I asked to repay the remaining balance through structured monthly payments — due to ongoing financial hardship and mental health challenges which were known to the firm. I disclosed my vulnerability on multiple occasions, yet there was no adjustment in tone, consideration, or process. A County Court Judgment (CCJ) was pursued against me, which Kingsley Napley later admitted included a material miscalculation (£5,000 not deducted). Rather than engage or acknowledge this in a constructive way, they offered only to vary the judgment by consent, preserving its reputational damage. I have now submitted complaints to the Solicitors Regulation Authority and Legal Ombudsman. While I do not dispute the existence of a debt, I expected a more professional, compassionate and transparent resolution — especially from a firm of this calibre.

Amy Appleton

2 months ago

Under quoted and then over charged for a very simple process and procedure for the firm - disappointing as I have used them in the past -it feels the firm has changed in attitude towards their Clients and have a different agenda.

P L

a year ago

I've called this firm twice over the past 2 months and I keep being told "a member of the team will get back to you" but no-one ever has - whether by phone or e-mail. This firm does NOT inspire any confidence in their 'services' and I find it extremely difficult to believe any highly rated comments in the reviews to be genuine, and I suspect that, most positive comments and ratings made in favour of this firm - are members of the firm, or family & friends of individuals working with this firm.

Imran Tariq

8 months ago

Asking for feedback and the opinon of Sandra Paul, she is incredibly helpful. kind and someone very trustworthy and sincere in sharing her honest thoughts, its a pleasure to have spoken with her and sought her advice