Napthens

Demi Shaw

3 months ago

Used Napthens recently for conveyancing to support a house sale and a house purchase. This would be the third time of utilising them and the service gets better each time. The process was very slick, I was regularly updated and overall communication was excellent. Wouldn’t hesitate to use them again or recommend to others.

Lucretia Delvaux

a month ago

A Devastating Experience — No Accountability, No Transparency Negative Rating! My experience with Napthens LLP was deeply distressing. I turned to them for legal support and instead faced: – Unauthorized actions, including sharing sensitive personal documents without my consent – Ignored instructions, even after I explicitly withdrew authorization – A conflict of interest, which they refused to address or reassign – Billing for unrequested work, including charges for submitting a complaint After raising these concerns formally, I was left to file key legal documents myself when Napthens failed to act. The firm then withdrew from my case, leaving significant damage behind. I submitted a complaint to the Solicitors Regulation Authority (SRA), who declined to take action but did not exonerate the firm. This matter has now been with the Legal Ombudsman for over 450 days without resolution — a delay that Napthens appears to use to downplay any accountability. I posted a verified review of this experience elsewhere, which Napthens responded to publicly — ignoring every key issue — and the platform temporarily removed my review after their response. That alone says a great deal. If you’re considering using Napthens for legal services, document every interaction, ask hard questions, and be aware of your rights. Based on my experience, I cannot recommend this firm to anyone seeking competent, ethical, or client-focused legal support.

Nick Jon

5 months ago

Napthens have been great from start to finish, their mobile app makes the conveyancing process very easy. Communication and update's are fantastic, we moved sooner than we ever thought possible, this would not have happened had we used a different solicitor. Rob and Alex and both been great, highly recommended.

Patrick Dolan

a month ago

Couldnt fault the service that was provided to be on my recent sale and purchase , a special thanks to Sophia and Sara who guided me though the process and were responsive and helpful throughout .

Katy Smythe

4 months ago

They made very little progress with my case and it cost me a considerable amount of money. I ended up contacting the legal ombudsman as I felt the costs did not reflect a fair outcome.