Pepperells Solicitors

James Campbell

2 months ago

Absolutely horrendous business, I dont even know how they are still open, over a year now to do a proper transfer, no contract at all, impossible to get through to the correct person, No call backs or response to emails. Lisa Peterson should be ashamed of her level of service and her colleagues around her, NEVER use this company!!!!!!

kevin puryer

4 months ago

AVOID Absolutely appallingly, totally messed up my late Mums probate, admitted they had messed up and probate would never be granted with the work they had done. I did the work however they only offered a 30% refund. God help you if you are allocated Thamida was totally incompetent in my case. I wish I had not used them all I get from them is go to the Ombudsman if you want more. They seem to just want the money no morals or sense of justice.

DB Security

9 months ago

I had the pleasure of working with Pepperells Solicitors, and I can confidently say that their professionalism and dedication to client satisfaction are second to none. In particular, Mr. Darren Withers stood out for his exceptional expertise, attention to detail, and genuine approach to understanding and addressing my legal concerns. I highly recommend Pepperells Solicitors to anyone seeking reliable and professional legal assistance. Their commitment to excellence, paired with Mr. Withers' outstanding service, truly sets them apart in the industry. Thanks a lot, got my life back again!

Rebecca Pollinsky

a year ago

Issued us a bill for the free will writing service. They didn’t send us their terms of business before setting up a brief appointment with a trainee, and there was no client care letter sent to us either. Unprofessional, incompetent, pushy and money grabbing. We will of course be challenging this and won’t be paying their invoice. Others, be warned!!!

Lou Viner-Flood

2 years ago

Copied from our review on TrustPilot - Utterly useless conveyancing service. We had Charlotte represent us buying our first property, so we were a little clueless about terminology etc. She was willing to explain what terms were after we chased with several emails asking for clarification. We picked them because they have offices in our city, so if there was any issues we could drop in for a chat. However they assigned us a solicitor in another city over an hour away. Communication seems to be more of a concept than an action they take. On the initial quote there was a page of potential additional charges, these were not confirmed as to which applied until the final bill arrived on the day were meant to be exchanging contracts. We had charges over double than expected the week of completion, this stress and scramble for cash could have been avoided with communication earlier. (If you want to pay part of the bill by credit card this takes 2 days to process and will delay your completion date) On the day we were exchanging contracts and the day we were completing we had to send 8+ emails asking for an update with no communication. If you need an urgent email responding to, cc in the Ben Pepperell (Director). On the day we were paying the deposit/bill I called to confirm the account details (which everyone recommends to do to reduce fraud and it is also listed on their email communication) my solicitor gave a big sigh and then an exasperated OK. Not the response I expect from someone I am about to send a very large sum of money to. I wouldn't recommend them to anyone in all honesty. Thank god for our estate agent, Angie at Starkey & Brown who lit a fire beneath Pepperells whenever we needed it.