Punch Robson

Nancy Kennedy

4 months ago

I would give no stars if this was an option. They cancelled my appointment 6 times (sometimes just didn't happen and I had to chase them) when they rebooked my last appointment they advised I would get a call at 9am to confirm my appointment at 10am this didn't happen neither did my appointment. After this I didn't even contact them back as I couldn't be bothered with another fake apology. Once is an accident more is unprofessional. I was in an extremely vulnerable situation and they were aware of this and still messed me about. I am not one for complaining but following the situation I was in that they were aware of and still cancelled more appointments. Very unprofessional avoid at all cost.

Lisa Rudham

8 months ago

Didn’t have the best experience and I’ve dealt with many lawyers over the years. The whole team seemed to look down on you from the second I walked into the building. I paid them £600 before they agreed to do anything. I asked them to do one thing: rewrite a legal letter for me. I gave them the letter plus my notes so it should have been a quick and easy job. They then sent me lots of documents to sign on email. If I could have done it via email (which is easily done, not difficult software to access) I would have done it. I told them my printer wasn’t working by which time they’d sent me another bill for £400+ despite still not doing a single thing for me. This is the point at which they were Shysters Shakespeare would be proud of. I absolutely wasn’t going to send them any more money. Unfortunately around that time 2 things happened: my health declined seriously (which I told them and explained the delay on my part as a result), didn’t get any sympathy, just more letters to complete. Eventually they posted them but after realising they weren’t going to help me and in fact supposedly wanting over £1000 to do nothing of use to me I gave up and ignored them to concentrate on my health. They wrote to me to say they’d give me some of my deposit back, just over £300. So overall it cost me nearly £300, some supercilious stuck up staff, pointless paperwork (which I signed when I handed over the £600). I have absolutely no faith in them, I’ve now mostly sorted my issue out myself. I also asked them to research some potentially fraudulent documents regarding a remortgage I didn’t sign. They didn’t do that either. No gave 2* because I’m polite. Would totally not recommend. Maybe they’d be nicer to you, I was completely nice and polite to them as I am to everyone I meet.

Driver Extraordinaire

3 months ago

Used them before for a house purchase , wasn’t too bad just the usual a bit slow here and there however I recently contacted them about ILA spoke to 3 different girls who seemed very disinterested , more like I was an inconvenience than a client . In the end they weren’t sure if they could do it so I went somewhere else where the matter was dealt with within 24 hours . I’ll avoid punch robson next time

Chris Hutchinson

a year ago

Very pleased with Abigail McManus helping me with the refinancing or a property that was on bridging. It went right to the wire because of other organisations involved but Abigail went above and beyond, saving me from £6k in bridging fees! I'll definitely be using her again. Thank you Abbie 😁

Ben

2 years ago

I recently chose Punch Robson Solicitors for a property purchase and encountered a few challenges. The welcome pack took over a week to arrive by post, which was the first sign of their entirely offline process. All paperwork needed to be submitted by mail, and they required in-person visits to their office to present original ID documents, like passports and driving licenses. While there's an option to mail these documents, it didn't feel secure to me. Consequently, I opted for a different solicitor offering a fully online and more streamlined process. If you're looking for efficiency and modern conveniences in handling legal matters, you might find Punch Robson Solicitors' methods a bit traditional.