Alison Law Solicitors

Niky De Filippi

a week ago

I am extremely disappointed with the service we received from this law firm. From the beginning, the experience was filled with poor communication, incorrect information, and an endless stream of unexpected charges. We initially trusted them to help with a spouse visa application, but it quickly turned into a frustrating ordeal. One of the most upsetting aspects was the surprise fee they suddenly demanded we pay within two days. This fee was dated four months prior, yet we were only informed about it at the last minute. To make matters worse, they threatened to impose an extra charge if we didn’t pay within the two-day window. It felt like a clear attempt to take advantage of us. The final straw was the complete lack of clear communication. After submitting a signed document required for our case, we waited for a week without any updates. When we finally reached out, the lawyer claimed the document wasn’t signed a claim that made no sense given our actions. Why weren’t we informed immediately if there was an issue? Based on our experience, I cannot recommend this firm to anyone. Their lack of professionalism, constant errors, and poor communication made an already stressful situation much worse. Avoid them if you value your time, money, and peace of mind.

nathan wattam

a week ago

Absolutely terrible service and client relations. Probably spent around 5 days in a years time communicating with us. Then as our court date was a week an away they started sending us poorly written and structured statements not corresponding with the information given, or even some knowledge that we’d given the statements at all. They said a barrister would cost around £500 at the time of accepting their work for it to change from £500 to £600 to £700 within the space of a few days as the court date loomed. Then after them receiving the visa grant decision they decided to not chase up a signature that they needed and blamed us for not making sure they had received it. Which delayed the process even longer in an already delicate and frustrating time. Then to add salt to the wound they send us an unexpected outstanding charge of £90.40 for an ‘info search pack’ which after asking for evidence of proof of work they would not deliver and said that it is stated that ‘unexpected’ fees may occur. Which would be understandable but the ‘fees’ were dated as of 15/01/2025 and we had only two days to pay upon receiving the letter notifying us of the charges 4 months after. All on top of a £2400 payment which was for an urgent appeal on visa refusal, in which it states that all paperwork carried out within this cost but then refuse to define or give proff of work done outside of these parameters. And all being run from a shack in Rusholme looks like a squat with computers. Would definitely avoid this firm and save yourself the time effort and money.

mrsm24

3 months ago

Honestly, they don’t deserve a star. I’d give a -5 if I could! Don’t even bother!! They’re great at selling it to you but can’t do what they promise. Take your money fast! Then never there to take your call or email you back!! ABSOLUTELY USELESS!!! I’m Australian, married to an Englishman, you would think it’s an easy process but nope, once proven who I am and am not a criminal, a year later I’ve had to withdraw my application to go back to Australia to work & survive. Keep your money & do it yourself! DISGUSTING. NO CUSTOMER SERVICE AT ALL.

jay elisha

3 months ago

If I could give 0 stars I would. This firm is awful. My partner was with them for 6 months in which they messed up multiple asylum appointments leading to us spending £100s on travel fairs for nothing. They also went against data protection and sent someone else’s files and claim to my personal email with extremely personal information and not my partners. I made a complaint 2 months ago and they now ignore my calls. Very unprofessional! Make you pay upfront and then dodge your calls and do not respond. Failed to deliver there service and no money back! DONT GO TO THIS FIRM!! I will be taking them to court as they are not safe guarding information as they say!

Liza Panske

3 months ago

The MOST UNPROFESSIONAL and Untrustworthy service i have ever had!! These people were quick to take 1800£ from me and never delivered any service on my case. When i asked for a refund they have continued to ignore me till date. Once they took the money we never heard from them about the case. Honesty i don't know how law firms like this operate legally in the UK without any oversight on their activities. My daughter has been calling their phones for months now and everytime they hear her voice they say they will get back to her and never pick her calls again. Is that not scamming?..something has to be done about the nefarious activities of this firm. Take my experience as a lesson