AVASK Global Compliance Ltd

Yusuf Xcellence (Xcellence)

2 months ago

I used AVASK for German VAT compliance (self-serve programme) in 2024–2025. German tax office letters about my 2023 VAT (dated 19/11/2024, 07/01/2025 and 27/02/2025) were sent to AVASK but only forwarded to me on 06/05/2025. Because of this delay, the tax office first issued a provisional assessment of 32,780.24 € and finally a penalty of 1,637.50 € in late payment surcharges, even though the real VAT due was only 6.65 €. I provided AVASK with all documentation showing that the letters stayed with them for 5–6 months. They still refuse to accept any responsibility or to contact the tax office again without charging extra fees. Based on my experience, I cannot recommend their service for German VAT.

Florian Simmendinger

2 months ago

We worked with Avask from 2021 to 2025. In 2025 we suddenly received unauthorized credit card charges of 1.500 EUR. The Avask team informed us that they made a mistake and accidentally charged us too little for several years. Even though we were never informed of the supposed "real" price and never agreed to it, they just recalculated several years retroactively and put the full sum on our credit card without asking. In what world can you just charge money for services performed years ago, when we were never told the "real" price? I asked them to provide any communication where we agreed to those higher rates, and they couldnt, yet they refused to accept responsibility and refund us the money. When we tried to cancel the service, they wanted to charge us a cancellation fee. Ridiculous! Can only advise any entrepreneur to NOT working Avask. Sincerely, Florian Simmendinger Founder & CEO of Soundbrenner

Mordechai Chachamu

a month ago

Extremely disappointed with the service levels. Communication is incredibly poor; emails often go unanswered and phone support is difficult to reach. These ongoing delays have had a direct negative impact on our administrative and tax deadlines. Despite previous assurances from the company that performance would improve, the service remains unreliable. I would strongly recommend looking for an alternative provider.

Jonathan Bell

2 months ago

Poor communication. Frustrating to deal with. Poor service too actually, they do it right about 95% of the time but the other 5% you just get hit by random fines from random EU countries (I'm a PAN EU FBA Amazon seller) even when you've done everything asked of you. I certainly will be looking for a more competent solution because it's not cheap anymore either... Especially when you roll in 100s of euros of fines for issues that literally don't inform you about.

Hagai Maidenberg

6 months ago

AVASK has consistently failed to deliver even the most basic level of service expected from a professional consultancy. Their billing practices are highly questionable — I have received charges for invoices that were neither clearly explained nor backed by proper documentation. Repeated attempts to obtain clarity on these charges were ignored. The lack of transparency and accountability creates the impression of practices that, at best, are careless and, at worst, could be perceived as deliberately misleading. Customer support is essentially non-existent. Unless you pay for an expensive premium tier, you are denied phone access and are forced to rely on a ticket system that often takes weeks, if not longer, to generate a response. Even when replies eventually arrive, they frequently ignore parts of the inquiry or provide vague, incomplete answers that do nothing to resolve the original issue. This makes it virtually impossible to rely on AVASK for time-sensitive compliance matters. The company also demonstrates a troubling lack of transparency when it comes to regulatory updates. Critical information, such as changes in tax requirements, is often communicated at the last possible moment and without any practical solutions. Rather than proactively supporting their clients, AVASK seems content to issue generic notices that shift the burden entirely back onto the customer. Overall, AVASK’s approach is unprofessional, unresponsive, and unreliable. Their processes create unnecessary stress and wasted time, while offering little in return. Any business considering them should think carefully before committing, as there are far more competent and trustworthy providers in the market.