Waterstone Legal

Adam Jones

a month ago

We had an awful experience with our simple, chain-free purchase with Waterstone Legal acting as conveyancers. This included filing a formal complaint, with several follow-ups and broken promises, and having to find and pay another legal firm £600 on short notice due a mistake by Waterstone Legal (which they did not reimburse). These delays put our purchase at risk, and made the entire process incredibly stressful. We'd recommend against choosing Waterstone Legal as a conveyancer. Full details: Our initial solicitor, Karina, disappeared for several weeks and when she did appear, she failed to answer basic direct questions. We eventually learned from the estate agent that the seller's side had sent the draft contract pack two weeks prior, but it hadn't even been acknowledged. After raising this with the firm, nothing improved. We ended up having to raise a formal complaint. Jasmine handled the complaint, apologised for delays she attributed to staff sickness (which we were never told about), and reassigned us to Mahmut. She promised proactive weekly updates and a 3-day response time. This never happened. We received no weekly updates and were again left in the dark, forcing us to follow up on our complaint just a few weeks later. Their "Perfect Portal" app was completely pointless, with milestones being updated months late or showing contradictory information. During enquiries Waterstone Legal asked the sellers pointless questions which we did not want, dragging out the process. For example, repeatedly demanding a gas safety certificate for a property that has no gas supply! Just before exchange, Mahmut incorrectly insisted we obtain Independent Legal Advice. Despite us explaining his mistake to him, he insisted on this. This forced us to frantically find and pay another law firm £600, who also confirmed it was unnecessary. Waterstone Legal never acknowledged their mistake or offered to reimburse us for this cost. And then on what we expected to be exchange day (which had already been delayed multiple times) we had a frantic scramble and it got moved because Waterstone Legal failed to send required documents. Even after exchange, we had to chase a month post-completion to confirm our Stamp Duty was paid. If you value clear communication, proactive service, and a stress-free process, I would strongly advise you to look elsewhere.

Rakhi Patel

in the last week

I would not recommend this firm, even under its new management. The transition to another solicitor has made no noticeable difference in the level of service. Communication is painfully slow, and I constantly had to chase them for updates. The reception staff appeared more focused on personal matters—like discussing what shoes to buy—than on assisting clients. Overall, a frustrating and disappointing experience from start to finish.

Richard Leyens

a month ago

Waterstone Legal handled our conveyancing, but the process was made far more stressful than necessary. Communication was consistently poor – emails went unanswered at critical moments, and neither our solicitor Mahmut Aksanoglu nor the Managing Partner Shah Ali were reachable by phone. I lodged two formal complaints via email, both ignored. While the transaction did eventually complete, the lack of client care and disregard for their own service standards was deeply disappointing. Look elsewhere if you want to feel supported during your purchase.

Katie Peace

a month ago

Terrible at conveyancing! Our buyers used them (thankfully we didn’t) They were terrible at communicating, relentlessly made errors on paperwork and delayed the completion by about a month. Our solicitors could never get through to them, they were rude to our buyers and literally have zero idea what they are doing. We were amazed they actually managed to pull it off! Please don’t be tempted by their price or other reviews, for buying and selling houses, they are the worst.

Alban Kapllani

a month ago

I want to express my deep gratitude to solicitor Oliverta Mediu for her outstanding support and professionalism. She has been patient, understanding, and fully committed to my case, always taking the time to explain every step of the process clearly. Her dedication and care made me feel supported during a very stressful time. I highly recommend Oliverta Mediu to anyone looking for a reliable, knowledgeable, and compassionate lawyer.