Waterstone Legal

Sarah Gbenoba

3 months ago

The team were absolutely fantastic and made the entire buying process so smooth! They worked quickly and efficiently, helping me complete within just a few weeks. A special thank you to Hredi and Shah, who were both incredibly supportive, responsive, and reassuring every step of the way. I couldn’t have asked for a better experience, highly recommend!!!!

Ee Ss

2 months ago

Waterstone Legal, Oliverta Mediu, Alishba, Hana, and the entire team provide exceptional, professional, and trustworthy service. Friendly, responsive, and truly dedicated to their clients – everything you need for a smooth and reliable legal experience. Highly recommended!

Adam Jones

6 months ago

We had an awful experience with our simple, chain-free purchase with Waterstone Legal acting as conveyancers. This included filing a formal complaint, with several follow-ups and broken promises, and having to find and pay another legal firm £600 on short notice due a mistake by Waterstone Legal (which they did not reimburse). These delays put our purchase at risk, and made the entire process incredibly stressful. We'd recommend against choosing Waterstone Legal as a conveyancer. Full details: Our initial solicitor, Karina, disappeared for several weeks and when she did appear, she failed to answer basic direct questions. We eventually learned from the estate agent that the seller's side had sent the draft contract pack two weeks prior, but it hadn't even been acknowledged. After raising this with the firm, nothing improved. We ended up having to raise a formal complaint. Jasmine handled the complaint, apologised for delays she attributed to staff sickness (which we were never told about), and reassigned us to Mahmut. She promised proactive weekly updates and a 3-day response time. This never happened. We received no weekly updates and were again left in the dark, forcing us to follow up on our complaint just a few weeks later. Their "Perfect Portal" app was completely pointless, with milestones being updated months late or showing contradictory information. During enquiries Waterstone Legal asked the sellers pointless questions which we did not want, dragging out the process. For example, repeatedly demanding a gas safety certificate for a property that has no gas supply! Just before exchange, Mahmut incorrectly insisted we obtain Independent Legal Advice. Despite us explaining his mistake to him, he insisted on this. This forced us to frantically find and pay another law firm £600, who also confirmed it was unnecessary. Waterstone Legal never acknowledged their mistake or offered to reimburse us for this cost. And then on what we expected to be exchange day (which had already been delayed multiple times) we had a frantic scramble and it got moved because Waterstone Legal failed to send required documents. Even after exchange, we had to chase a month post-completion to confirm our Stamp Duty was paid. If you value clear communication, proactive service, and a stress-free process, I would strongly advise you to look elsewhere.

Jacobs Grussgott

2 months ago

I’ve worked with Jasmine on multiple leasing transactions, and she has been outstanding every single time. She’s always on top of everything, easy to reach, and explains every detail clearly. Jasmine is professional, easy to work with, and consistently delivers excellent service. I highly recommend reaching out to her for any commercial leasing needs, you’ll be in great hands!

Santina Di Fazio

4 months ago

Ms. Oliverta Mediu handled my husband’s case, and our experience was deeply disappointing on multiple levels. Throughout the duration of the case, she was largely unresponsive and unproactive. Communication was neither timely, accurate, nor transparent, which led to repeated delays — ultimately causing us to lose our hearing, a day I will never forget. Despite the high legal fees charged, Ms. Mediu often delegated responsibility to her trainee, who was left to handle critical parts of the case and communicate with us directly. We were repeatedly asked to submit the same documents, a clear sign of disorganization and a failure to properly review or file the materials. Losing our hearing was a direct result of the inefficient and careless legal service provided, and it has had a lasting negative impact on our lives. What’s most upsetting is the emotional toll this experience took on us. We spent years waiting, hoping for better guidance and commitment. When we finally made the decision to change legal representation, the matter was resolved in under two months — something that could have happened much sooner if our case had been handled with care and professionalism from the start. Our greatest regret is having put our trust in someone who consistently showed a lack of empathy and genuine investment in our case. This was not just a financial loss, but a profound waste of time and emotional energy. Ms. Mediu, please understand that the way you handled our case has had a lasting and deeply negative impact on our lives.