My Law Matters - Wolverhampton

Małgorzata Erdmann

2 months ago

Horrible communication, or none in that case. Made our first house’s purchase a nightmare. What should have been a simple no chain (literally moving into empty home) process became a 6months waiting game. No communication whatsoever for the first 4months, started calling every other day after that but could never get through to solicitor or the legal assistant as the number she gave either wasn’t correct or she would never pick that up, couldn’t even leave the voicemail because it was full. Had to call the main office to the My law matters every time to be redirected to anyone from the case otherwise no one would ever contact me themselves. If I didn’t call we probably would have still be in process. Thankfully we completed after this dreadful 6months and never have to use them again. We didn’t even choose them ourselves. MyFirstMortgage ‘recommended’ them to us and since it was a first ever purchase we didn’t know any better. Little did we know.. I don’t recommend them to anyone who wants to complete asap as all they do is ignore you, your case and anyone else involved until you escalate it for the 100th time. Don’t know how they’re still in business.

huni H

a month ago

I’m extremely disappointed with the service I received from this firm, particularly from Abraham and his assistant Dalvinder. Communication has been extremely poor throughout the entire process. I constantly had to chase for updates, and even then, responses were very slow or unclear. Simple documents took weeks to be sent, and I often had to repeatedly ask just to receive basic updates on my own case. This matter has been ongoing since September, and despite the length of time, very little meaningful progress has been made. For a straightforward transaction, the process dragged on for months with no clear direction or urgency. There was no proactive support, no clear guidance, and I often felt I had to beg for actions that should have been routine. Overall, I felt unsupported, frustrated, and extremely disappointed with the level of professionalism and communication. I would not recommend this firm based on my experience.

jake fox

a week ago

If you want an arrogant, ignorant, illitirate solicitor then this is the firm for you! Do you want to go weeks without answers then get an email either written by AI or that makes no sense? Hopefully they have been trained in there job roles now and maybe even learnt how to use english grammer correctly but Mangal singh and vishakha chaudhary were deffinately trainees during my time with them. They didnt have a clue how to do there job correctly or speak fluent english. They were unable to understand my basic requests or send a reply that made any sense as well as constantly 'losing' and mis handling/ignoring documents etc. The poor to zero communication will get very annoying very quick but nothing compares to paying for the help of someone so incompetent. Do not use. Made buying our first home into a nightmare that lasted over 12 months! (yes, first time buyers into an empty house, i said they were s...)

kungman190

2 months ago

I’m extremely disappointed with the service I received from this conveyancing solicitor. Communication was almost non-existent throughout the entire process. I constantly had to chase for updates, and even then the responses were vague, unhelpful, or completely absent. The length of time everything took was completely unacceptable. What should have been a straightforward process dragged on for far longer than necessary because documents were processed at a painfully slow pace. Their lack of urgency and organisation caused significant delays, adding avoidable stress and inconvenience. At no point did I feel supported, guided, or reassured. The solicitor made no effort to keep me informed, and the overall handling of my case showed a concerning lack of professionalism. Overall, I would not recommend this firm. The prolonged delays, poor communication, and minimal support made the entire experience incredibly frustrating. I expected a timely, professional service—unfortunately, I received the opposite.

Mollie Fletcher

4 weeks ago

Please do not use this company unless you want nothing but lies and stress. I had to constantly phone them they never called me back they lied about my solicitor not being at the office it was a constant struggle. I ended up sorting most of the paper work myself and I was the one liaising with the mortgage provider to ensure we completed!!! Absolute shambles of a law firm. I never normally leave reviews but honestly I wish I had never used them!!!!!